more together

PRIVACY POLICY

HARBOUR CREATIVE LIMITED

  1. INTRODUCTION

Harbour Creative Limited (“we”, “us”, or “our”). We respect your privacy and are committed to protecting your personal data. This policy informs you how we look after your personal data when you visit our website (www.harbourcreative.com), interact with us as a client, or use our creative services.

  1. THE DATA WE COLLECT ABOUT YOU

Personal data means any information about an individual from which that person can be identified. We may collect, use, store, and transfer different kinds of personal data about you:

  • Identity Data: Name, username, or similar identifier.
  • Contact Data: Billing address, delivery address, email address, and telephone numbers.
  • Financial Data: Bank account and payment card details (primarily for clients/vendors).
  • Transaction Data: Details about payments to and from you and other details of services you have purchased from us.
  • Technical Data: IP address, login data, browser type and version, time zone setting, and location data.
  • Usage Data: Information about how you use our website and services.
  • Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
  1. HOW WE COLLECT YOUR DATA

We use different methods to collect data from and about you including through:

  • Direct Interactions: You may give us your Identity and Contact Data by filling in forms or by corresponding with us by post, phone, email, or WhatsApp.
  • Automated Technologies: As you interact with our website, we may automatically collect Technical Data about your equipment and browsing patterns via cookies.
  • Third Parties: We may receive personal information from third parties, such as Single Sign-On (SSO) providers (Google/Microsoft) or from other users (e.g., if a client provides your details for a project).
  1. HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when the law allows us to.
Most commonly, we will use your personal data in the following circumstances:

  • Performance of a Contract: Where we need to perform the contract we are about to enter into or have entered into with you (e.g., delivering graphic design, branding, or web services).
  • Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Legal Obligation: Where we need to comply with a legal or regulatory obligation.
  1. DISCLOSURES OF YOUR PERSONAL DATA

We may share your personal data with:

  • Internal Third Parties: Other companies or directors within the Harbour Creative group.
  • External Third Parties: Service providers acting as processors (e.g., IT and system administration services, professional advisers including lawyers and auditors).
  • Project Partners: Independent agencies or contractors within the “Harbour Collective” when necessary to fulfil a client brief.
  1. DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

  1. DATA RETENTION

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

  1. YOUR LEGAL RIGHTS

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

  • Request access to your personal data.
  • Request correction or erasure of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing your personal data.
  • Request the transfer of your personal data.
  • Right to withdraw consent.

If you wish to exercise any of these rights, please contact us using the details below.

  1. CONTACT DETAILS

If you have any questions about this privacy policy or our privacy practices, please contact us:

  • Full name of legal entity: Harbour Creative Limited
  • Email address: info@harbourcreative.com
  • Postal address: Langstone Technology Park, Langstone Road, Havant, England, PO9 1SA
  • Telephone number: 01243 981 111

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

  1. REFERRAL SCHEME

When you submit a referral through our website, we collect personal information about both you (the referrer) and the individual you are referring (the referee).
By submitting a referral, you confirm that:

  • You have obtained the referee’s permission to share their personal information with us.
  • The information you provide is accurate and up to date to the best of your knowledge.
  • You have informed the referee that their details will be shared with us and that they may be contacted regarding the referral.
  • You understand that we will process both your personal information and the referee’s personal information for the purpose of administering the referral and communicating with the parties involved.
  • We may contact the referee using the information provided to inform them of the referral and provide relevant information about our services, opportunities, or programmes.
  • Personal information submitted as part of a referral will be processed in accordance with applicable data protection legislation, including the UK GDPR and the Data Protection Act 2018.

Our lawful basis for processing referral information is our legitimate interests in operating and administering our referral scheme. Where required, we rely on the referrer’s confirmation that they have the referee’s consent to share their details with us.